Customer Care Manager - State Farm Agent Team Member
Full Time • Omaha - NE
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Paid time off
You May Be a Great Fit as a Customer Care Manager at Shawn Benge - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Compensation: Competitive salary + bonuses + benefits
Agency Type: High-performing, fast-growing insurance agency with standards
ABOUT US: We’re not your typical insurance agency.
We’re a high-producing, high-expectation, high-energy team that believes insurance can be professional, human, and sometimes even fun. We protect families, businesses, and futures — and we do it with excellence, accountability, and humor.
We’re now looking for an Office Manager who can run the engine while keeping the culture strong.
THE ROLE
As our Office Manager, you are the heartbeat of daily operations. You don’t just manage tasks — you manage people, expectations, processes, and professionalism.
As our Office Manager, you are the heartbeat of daily operations. You don’t just manage tasks — you manage people, expectations, processes, and professionalism.
RESPONSIBILITIES
Customer Experience:
• Ensure every client feels respected and well taken care of
• Monitor service quality and follow-up
• Handle escalations professionally
• Protect the agency reputation
• Ensure every client feels respected and well taken care of
• Monitor service quality and follow-up
• Handle escalations professionally
• Protect the agency reputation
Team Leadership:
• Support the agents direction
• Lead by example Ninja
• Maintain positive culture
• Lead by example Ninja
• Maintain positive culture
Operations:
• Maintain workflows and documentation
• Improve systems and processes
• Maintain workflows and documentation
• Improve systems and processes
Culture & Responsibility:
• Set the professional tone
• Uphold agency and company values
• Set the professional tone
• Uphold agency and company values
WHO YOU ARE
• Organized, confident, and dependable
• Calm under pressure
• Accountable and honest
• Detail-oriented
• Customer focused
• Team oriented
• Organized, confident, and dependable
• Calm under pressure
• Accountable and honest
• Detail-oriented
• Customer focused
• Team oriented
EXPERIENCE
• Customer service or leadership experience
• Office management or operations background
• Insurance experience preferred but not required
• Customer service or leadership experience
• Office management or operations background
• Insurance experience preferred but not required
WHY THIS ROLE
You will be respected, trusted, heard, and valued. You will play a vital role in agency success.
READY TO APPLY?
Apply today and tell us why you are the Office Manager every great agency needs.
Compensation: $65,000.00 per year
Are You Driven & Ambitious?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Retirement Planning.
- Our office is located in Omaha.
- Our office is open 8:30 - 5:00 M-F.
- I have been a State Farm agent since 2010.
- I am a proud graduate of University of Nebraska - Kearney.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none